Am I in scope?

This overview is informational, not legal advice. Whether a given product or service is in scope is a legal call for your organization to make.

The EAA applies to economic operators. That means anyone who places a covered product on the EU market, or provides a covered service in it. Covered areas include:

• E-commerce

  Consumer-facing e-commerce websites and apps. The whole buying journey counts, from finding a product to checkout and managing an order.

• Consumer banking

  Consumer banking services. This covers online and mobile banking, statements, and the sign-in flows customers use day to day.

• E-books

  E-books and the software made to read them. This includes reading apps and how they handle navigation, reflow and text-to-speech.

• Electronic communications

  Electronic communications services and the consumer terminal equipment that goes with them. Access to emergency communications is included.

• Audiovisual media access

  Services that give access to audiovisual media. That means catalogues, players and electronic programme guides — the access layer, not the programmes themselves.

• Passenger transport

  Air, bus, rail and waterborne passenger transport. This covers websites, mobile apps, e-ticketing, live travel information and interactive self-service terminals.

• Self-service terminals

  ATMs, ticketing and check-in machines, and interactive payment terminals. These are physical terminals with a digital interface that customers operate themselves.

• Consumer computing

  Consumer general-purpose computers and their operating systems. They are the baseline the other covered services run on.